{"id":67,"date":"2023-10-12T13:04:32","date_gmt":"2023-10-12T13:04:32","guid":{"rendered":"https:\/\/neuro-meditec.ch\/?page_id=67"},"modified":"2024-12-13T16:45:38","modified_gmt":"2024-12-13T14:45:38","slug":"support","status":"publish","type":"page","link":"https:\/\/neuro-meditec.ch\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"67\" class=\"elementor elementor-67\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e1142 e-flex e-con-boxed e-con e-parent\" data-id=\"f5e1142\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3fce58 elementor-widget elementor-widget-spacer\" data-id=\"d3fce58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c020859 e-flex e-con-boxed e-con e-parent\" data-id=\"5c020859\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10bc80ee elementor-widget elementor-widget-heading\" data-id=\"10bc80ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ad0a74 elementor-widget elementor-widget-shortcode\" data-id=\"16ad0a74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-310 forminator-design--material  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-310\" data-uid=\"6a1446cd4a464\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-310\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-310 forminator-design--material  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"310\"\n\t\t\t\t data-color-option=\"default\" data-design=\"material\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a1446cd4a464\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-2\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-name-2_6a1446cd4a464\" id=\"forminator-field-name-2_6a1446cd4a464-label\" class=\"forminator-label\">Company name<\/label><input type=\"text\" name=\"name-2\" value=\"\" placeholder=\"Company name\" id=\"forminator-field-name-2_6a1446cd4a464\" class=\"forminator-input forminator-name--field\" aria-required=\"false\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"address-1\" class=\"forminator-field-address forminator-col forminator-col-12\"><div class=\"forminator-row\"><div id=\"address-1-street_address\" class=\"forminator-col\"><div class=\"forminator-field\"><label for=\"forminator-field-address-1-street_address_6a1446cd4a464\" id=\"forminator-field-address-1-street_address_6a1446cd4a464-label\" class=\"forminator-label\">Street<\/label><input type=\"text\" name=\"address-1-street_address\" placeholder=\"Street\" id=\"forminator-field-address-1-street_address_6a1446cd4a464\" class=\"forminator-input\" data-required=\"\" aria-required=\"false\" autocomplete=\"address-line1\" value=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\" data-multiple=\"false\"><div id=\"address-1-city\" class=\"forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-address-1-city_6a1446cd4a464\" id=\"forminator-field-address-1-city_6a1446cd4a464-label\" class=\"forminator-label\">City<\/label><input type=\"text\" name=\"address-1-city\" placeholder=\"City\" id=\"forminator-field-address-1-city_6a1446cd4a464\" class=\"forminator-input\" data-required=\"\" aria-required=\"false\" autocomplete=\"address-level2\" value=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\" data-multiple=\"false\"><div id=\"address-1-zip\" class=\"forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-address-1-zip_6a1446cd4a464\" id=\"forminator-field-address-1-zip_6a1446cd4a464-label\" class=\"forminator-label\">Postal code<\/label><input type=\"text\" name=\"address-1-zip\" placeholder=\"Postal code\" id=\"forminator-field-address-1-zip_6a1446cd4a464\" class=\"forminator-input\" autocomplete=\"postal-code\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_6a1446cd4a464\" id=\"forminator-field-text-3_6a1446cd4a464-label\" class=\"forminator-label\">Country<\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"Country\" id=\"forminator-field-text-3_6a1446cd4a464\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a1446cd4a464\" id=\"forminator-field-name-1_6a1446cd4a464-label\" class=\"forminator-label\">First name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"First name\" id=\"forminator-field-name-1_6a1446cd4a464\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><div id=\"name-3\" class=\"forminator-field-name forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-name-3_6a1446cd4a464\" id=\"forminator-field-name-3_6a1446cd4a464-label\" class=\"forminator-label\">Last name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-3\" value=\"\" placeholder=\"Last name\" id=\"forminator-field-name-3_6a1446cd4a464\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a1446cd4a464\" id=\"forminator-field-email-1_6a1446cd4a464-label\" class=\"forminator-label\">E-Mail Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"E-Mail Address\" id=\"forminator-field-email-1_6a1446cd4a464\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a1446cd4a464\" id=\"forminator-field-phone-1_6a1446cd4a464-label\" class=\"forminator-label\">Phone <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Phone\" id=\"forminator-field-phone-1_6a1446cd4a464\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a1446cd4a464\" id=\"forminator-field-text-1_6a1446cd4a464-label\" class=\"forminator-label\">The Basis Of Their Services <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"The Basis Of Their Services\" id=\"forminator-field-text-1_6a1446cd4a464\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-form-310__field--select-1_6a1446cd4a464\" id=\"forminator-form-310__field--select-1_6a1446cd4a464-label\" class=\"forminator-label\">Device system to choose<\/label><select  id=\"forminator-form-310__field--select-1_6a1446cd4a464\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Ger\u00e4tesystem\" data-search=\"false\" data-search-placeholder=\"Ger\u00e4tesystem\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-310__field--select-1_6a1446cd4a464-label\"><option value=\"\"  >Unit system<\/option><option value=\"one\"  data-calculation=\"0\">Divinia<\/option><option value=\"two\"  data-calculation=\"0\">MPL 4G<\/option><option value=\"ProCeA\"  data-calculation=\"0\">ProCeA<\/option><option value=\"MDL-LASER\"  data-calculation=\"0\">MDL LASER<\/option><option value=\"Matte-(Divinia)\"  data-calculation=\"0\">Mat (Divinia)<\/option><option value=\"Handst\u00fcck-(MPL-4G)\"  data-calculation=\"0\">Hand-piece (MPL 4G)<\/option><option value=\"Handst\u00fcck-(MDL-Laser)\"  data-calculation=\"0\">Hand-piece (MDL Laser)<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a1446cd4a464\" id=\"forminator-field-text-2_6a1446cd4a464-label\" class=\"forminator-label\">Serial number of the defective Hardware <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Serial number of the defective Hardware\" id=\"forminator-field-text-2_6a1446cd4a464\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a1446cd4a464\" id=\"forminator-field-textarea-1_6a1446cd4a464-label\" class=\"forminator-label\">Comment\/Message <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-1\" placeholder=\"Comment\/Message\" id=\"forminator-field-textarea-1_6a1446cd4a464\" class=\"forminator-textarea\" rows=\"6\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_6a1446cd4a464-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-12\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-6a1446cd4a464-label\"><span id=\"forminator-radiogroup-radio-1-6a1446cd4a464-label\" class=\"forminator-label\">A loaner for the time in which your device will be repaired? <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-6a1446cd4a464\" class=\"forminator-radio\" title=\"Yes\"><input type=\"radio\" name=\"radio-1\" value=\"one\" id=\"forminator-field-radio-1-1-6a1446cd4a464\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Yes<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-6a1446cd4a464\" class=\"forminator-radio\" title=\"No\"><input type=\"radio\" name=\"radio-1\" value=\"two\" id=\"forminator-field-radio-1-2-6a1446cd4a464\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">No<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><div data-action=\"element\" class=\"cc-m-form-view-element cc-m-form-subheading\">\n<div>Rental of the equipment per day: DiViNiA device: 30 CHF\/\u20ac, DiViNiA Mat: 30 CHF\/\u20ac, DiViNiA device and Mat: 60 CHF\/\u20ac, MPL4GII: 30 CHF\/\u20ac, the hand-piece: CHF 25\/\u20ac excl. 0,05 CHF\/\u20ac per shot (5.000 shot free of charge), MPL4GII and hand piece: 55 CHF\/\u20ac, ProCeA with accessories: 30 CHF\/\u20ac<\/div>\n<div class=\"cc-m-form-view-input-wrapper\">&nbsp;<\/div>\n<\/div>\n<div data-action=\"element\" class=\"cc-m-form-view-element cc-m-form-subheading\">\n<div>We cannot guarantee a loaner, as the stock is constantly changing. Thus, it may happen that the necessary device is currently in stock! Information about you will receive promptly after the submission of a service document.<\/div>\n<div class=\"cc-m-form-view-input-wrapper\">&nbsp;<\/div>\n<\/div>\n<div data-action=\"element\" class=\"cc-m-form-view-element cc-m-form-subheading\">\n<div>Prior to repair your device, you will receive a cost estimate. The cost can change though, therefore, it is possible that the bill is higher or lower! In the event of deviations from 500\u20ac\/509,74 CHF, we will contact you and for permission to repair requests. Please return this signed, because only then can we repair your device.<\/div>\n<div class=\"cc-m-form-view-input-wrapper\">&nbsp;<\/div>\n<\/div>\n<div data-action=\"element\" class=\"cc-m-form-view-element cc-m-form-subheading\">\n<div>Note: Please clean the Hardware (customer, as well as rental equipment), before you send it for repair. For cleaning and possible damage to the rental equipment fees are charged.<\/div>\n<div class=\"cc-m-form-view-input-wrapper\">&nbsp;<\/div>\n<\/div>\n<div data-action=\"element\" class=\"cc-m-form-view-element cc-m-form-subheading\">\n<div>Please note: We will not give you any time the information concerning the duration of the repair, since these vary greatly. It may be that your device is repaired in only a week, but can&#039;t exclude the possibility that it will take over a month! For us, quality is over quantity, we thus leave us with the problem solution and subsequent testing of the devices of the time. So we can guarantee you that your device working again in an orderly.<\/div>\n<div class=\"cc-m-form-view-input-wrapper\">&nbsp;<\/div>\n<\/div>\n<div data-action=\"element\" class=\"cc-m-form-view-element cc-m-form-subheading\">\n<div>For Troubleshooting the required working time is calculated. We strive to find the error as soon as possible. The repair itself begins only when you confirmed the quote, you will receive automatically. In the case of a bill of over 1.000,00 CHF\/\u20ac, we allow us to raise a Deposit of 50%.<\/div>\n<\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_6a1446cd4a464\" id=\"forminator-field-textarea-2_6a1446cd4a464-label\" class=\"forminator-label\">Message<\/label><textarea name=\"textarea-2\" placeholder=\"Message\" id=\"forminator-field-textarea-2_6a1446cd4a464\" class=\"forminator-textarea\" rows=\"6\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-2_6a1446cd4a464-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12\"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6a1446cd4a464__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6a1446cd4a464\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6a1446cd4a464-label\" aria-describedby=\"forminator-field-consent-1_6a1446cd4a464__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_6a1446cd4a464__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>I&#039;m with the <a href=\"\/en\/datenschutz\/\">Privacy agreement<\/a> agree.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"captcha-1\" class=\"forminator-field-captcha forminator-col forminator-col-12\"><div class=\"forminator-captcha-left forminator-g-recaptcha recaptcha-invisible\" data-theme=\"light\" data-badge=\"inline\" data-sitekey=\"6LfrmaIpAAAAAMj1ypQrW4nd_qH2jNtmWkMnmnxL\" data-size=\"invisible\"><\/div> <\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\"><span>Send<\/span><span aria-hidden=\"true\"><\/span><\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"3a01868f5c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/67\" \/><input type=\"hidden\" name=\"form_id\" value=\"310\"><input type=\"hidden\" name=\"page_id\" value=\"67\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/neuro-meditec.ch\/en\/support\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_15\" class=\"forminator-hidden\" aria-hidden=\"true\">Please do not fill in this field. <input id=\"input_15\" type=\"text\" name=\"input_15\" value=\"\" autocomplete=\"off\"><\/label><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\u00a0<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Service form \u00a0<\/p>","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":7,"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":859,"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/pages\/67\/revisions\/859"}],"wp:attachment":[{"href":"https:\/\/neuro-meditec.ch\/en\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}